بشرى الزعابي

Reception & Client Relations Specialist

Led reception operations at Al-Ansar International School in Sharjah, managing front-desk responsibilities including customer service, inquiry resolution, and visitor coordination. Directed daily operations through active listening, organized workflow management, and professional presentation standards.

• Responded to student and parent inquiries via phone and in-person, addressing concerns with clarity and professionalism
• Organized reception workflow to balance greeting visitors, processing requests, and managing administrative follow-ups
• Maintained professional appearance and demeanor to represent school standards and build confidence with stakeholders
• Processed customer questions and escalations, translating needs into actionable next steps for relevant departments

Led instructional delivery and student support at Al Ebdaa Al Elmi International School, directing Microsoft Office curriculum instruction and monitoring student attendance, learning progress, and welfare needs across the classroom.

• Taught Microsoft Office suite (Word, Excel, PowerPoint) through structured lessons and assessments using image-based and multiple-choice formats to reduce student completion barriers.
• Documented learning difficulties and coordinated with families on student progress, including speech and comprehension challenges, establishing communication channels between educators and parents.
• Monitored student attendance, tracked behavioral and academic concerns, and addressed material and emotional support needs to maintain classroom stability.

Led social services at Al Sahal Private School in Kalba, directing student welfare and community engagement initiatives across the school population.

• Assessed student social and emotional needs, identifying support requirements and coordinating interventions with school administration and families.
• Facilitated workshops and awareness sessions on social skills, mental health, and personal development for student groups.
• Built relationships with parents and external community resources to strengthen student support networks and school engagement.

Led social services delivery at Sharjah Social Empowerment Foundation (Orphans Care), directing support for vulnerable youth. Managed regular welfare visits, assessed material needs, and coordinated educational and recreational programming for 8 students with varying cognitive abilities.

• Designed and delivered tailored educational activities aligned with individual cognitive capacities, including writing instruction, fine motor skill development, and self-care training in independent eating and personal hygiene.
• Organized recreational activities and competitions within the center to enhance engagement and well-being, with daily documentation of all interventions and outcomes.
• Conducted needs assessments during welfare visits and coordinated provision of material support to ensure students' basic requirements were met.

Led social services delivery at Community Development Center (Ministry of Community Development), Fujairah, directing case management and family support services for vulnerable populations. Managed direct client engagement through phone outreach, home visits, and structured interventions to address family crises, psychological challenges, and socioeconomic barriers to dignified living.

• Documented case histories and delivered awareness sessions on family dysfunction impacts, using video content and written guidance to support behavioral change and family reconciliation outcomes.
• Organized educational and recreational workshops for parents alongside field trips for children and seniors, building community engagement and social cohesion across served populations.
• Assessed individual and family needs through structured interviews and follow-up monitoring, identifying psychological barriers and connecting clients to alternative solutions for sustainable independence.

Led social services delivery at Sharjah City for Humanitarian Services (Autism Division) in Kalba, directing client assessments and intervention planning for individuals on the autism spectrum. Managed direct support activities and coordinated with families and clinical staff over a two-month engagement.

• Conducted individual and group assessments to identify behavioral and developmental needs, informing personalized intervention strategies.
• Coordinated with families and multidisciplinary teams to establish support plans aligned with client goals and clinical recommendations.
• Delivered direct support services including behavioral guidance and social skills facilitation for autism spectrum clients.

Led social services delivery at the Youth Care Center under the Ministry of Interior's Community Care Administration in Fujairah. Directed case management and support services for at-risk youth, managing individual assessments and intervention planning.

• Conducted intake assessments and developed individualized care plans for youth in the center's program
• Coordinated with families and external agencies to support reintegration and ongoing case follow-up
• Maintained detailed case documentation and progress records to track outcomes and service delivery